Cancellation Policy
At eSmartKart.in, we understand that plans can change. Our cancellation policy is designed to be as flexible and hassle-free as possible.
You can cancel your order in two simple ways:
- Instant Cancellation via App/Website – Cancel an order yourself before it moves to the "Packing" stage.
- Contact Customer Support – Reach out to us for assistance if the self-cancel option is no longer available.
1. When Can You Cancel Your Order?
| Order Status | Can You Cancel? | How to Cancel | Refund |
|---|---|---|---|
| Order Placed / Processing | YES ✅ (Easily) | Instantly via the "Cancel Order" button | 100% refund to original source |
| Packing | Maybe ⚠️ (We'll try) | Urgently call customer support | If successful, 100% refund |
| Out for Delivery | NO ❌ | Not possible | Refuse delivery at doorstep |
| Delivered | NO ❌ | Not possible | Refer to Return & Refund Policy |
2. How to Cancel Your Order
A) Self-Service Instant Cancellation (Recommended)
- Log in to your eSmartKart.in account.
- Go to ‘My Orders’.
- Select the order you wish to cancel.
- If the order is still cancellable, click the "Cancel Order" button.
- Select your reason and confirm.
B) Via Customer Support
If the "Cancel Order" button is not available, act quickly!
- Call us immediately at +91 9420 450 350.
- Email us at info@eSmartKart.in with your Order ID.
Our team will make every effort to cancel the order if it hasn’t been dispatched.
3. Refund Process for Cancelled Orders
- Mode of Refund: Refund will be processed to the original source of payment.
- Refund Timeline:
- eSmartKart Wallet: Instant refund.
- UPI, Credit/Debit Cards, Net Banking: Processed immediately. Amount reflects in your account within 5-7 business days (depends on your bank).
Frequently Asked Questions (FAQs)
Q1. I accidentally ordered the wrong item. What should I do? A1. Cancel the entire order instantly via the app if it’s still in "Processing" status. If you want to change only one item, cancel and place a new order.
Q2. Why can’t I cancel my order even though I placed it just 5 minutes ago? A2. We aim for fast delivery, so orders move quickly to packing. If the button is gone, call us immediately — we may still be able to help.
Q3. My order is "Out for Delivery." Can I cancel it now? A3. No. Please refuse the delivery at your doorstep. Once returned, we will process a full refund.
Q4. I cancelled my order. How long will the refund take? A4. Wallet refunds are instant. Bank refunds usually appear within 5-7 business days.
Q5. I was charged but my order failed. Will I get a refund? A5. Yes, 100%. The amount is automatically reversed. Contact us if you don’t see it within 24 hours.
Need Help?
Our customer support team is ready to assist you:
- Phone: +91 9420 450 350
- Email: info@eSmartKart.in
- Hours: 10:00 AM - 7:00 PM (7 days a week)
Thank you for shopping with eSmartKart.in!